Privacy Policy

2. Lawful Collection and Use of Data

We collect your personal data in several ways such as through our website(s) (for example your panel portal), our mobile applications, and other activities such as social media, apps, online, face-to-face or telephone studies or other research activities. We may add other ways and activities moving forward but will always operate in compliance with this Privacy Policy.

Under the PDPA, we process personal data based on one or more of the following lawful grounds:

• where you have provided consent;
• where processing is necessary for the performance of a contract with you;
• where processing is required to comply with a legal obligation;
• where processing is necessary to protect vital interests;
• where processing is necessary for legitimate interests, provided such interests are not overridden by your rights;
• where processing is carried out for research purposes, subject to PDPA safeguards.

We will never misrepresent ourselves or the purpose of our activities. If you receive an email or communication purporting to be from us that causes concern, please contact us as outlined under How to Contact Us.

Operating Our Website(s)

Purpose

Ensure that content from our site is presented effectively according to the device you are accessing it on. Analyse statistical data about users' browsing actions and patterns.

Data Collected / Processed

IP address, operating system information, browser type.

Source

We obtain this data from you directly.

Panel Registration and Management

Purpose

To administer your panel profile and communicate with you, including informing you about the panel, selecting you for surveys, contacting you to participate in research activities, issuing incentives, and providing panel support.

Data Collected / Processed

Name, email address, postal address, mobile device ID, demographic details, household information.

Source

We obtain this data from you directly.

Market Research

Purpose

To understand your views about products and services or your behaviour in different situations.

Data Collected / Processed

Identifiers, contact details, email address, voice, image, opinions.

Source

We obtain this data from you directly.

Scientific Research for Academics, Public Health Organisations or Research Council Institutes

Purpose

Including but not limited to clinical studies, health economics and outcomes research (HEOR), non-interventional studies (NIS), real-world research (RWR), observational studies, and epidemiological research.

Data Collected / Processed

Identifiers, contact details, email address, health data such as disease, diagnosis, treatment patterns, unmet needs.

Source

We obtain this data from you directly or combined with other secondary databases.

Scientific Research for Commercial Companies and Charitable Research Organisations

Purpose

Including but not limited to HEOR, NIS, RWR, observational studies, and epidemiological research.

Data Collected / Processed

Identifiers, contact details, email address, health-related data.

Source

We obtain this data from you directly or combined with other secondary databases.

Safety Monitoring (Pharmacovigilance / Adverse Events Reporting)

Purpose

To report adverse events during studies to competent authorities where required.

Data Collected / Processed

Identifiers, contact details, email address, disease, treatment, product taken, adverse events.

Source

We obtain this data from you directly or combined with other secondary databases.

Public Disclosure

Purpose

To comply with judicial, regulatory, or governmental subpoenas, warrants, orders, or other legal or regulatory requirements.

Data Collected / Processed

Identifiers, name, contact details, email address, incentive information.

Source

We obtain this data from you directly or combined with other secondary databases.

Fraud Protection

Purpose

Protection of our business interests against fraudulent behaviour.

Data Collected / Processed

IP address, browser specifications, device specifications, postal addresses, email addresses, official identification numbers (where applicable).

Source

We obtain this data from you directly.

Survey Participation Uniqueness

Purpose

Prevention of multiple entries in surveys by the same individual in accordance with our Terms and Conditions.

Data Collected / Processed

IP address, browser specifications, device specifications.

Source

We obtain this data from you directly.

Tracking of the Answers of Recurring Respondents (Special Research Design Projects)

Purpose

To analyse how opinions evolve over time for specific research projects. Persistent identifiers will be clearly disclosed at the beginning of such surveys.

Data Collected / Processed

Persistent project-specific unique identifiers.

Source

We obtain this data from you directly.

Data Matching and Enrichment

Purpose

To enrich data held about you by matching your personal data with trusted third-party data partners to improve panel profiling and survey relevance.

Data Collected / Processed

Persistent identifiers, contact details, email address, cookies, mobile device IDs, social login data.

Source

We obtain this data from you directly or combined with other secondary databases.

Advertising Targeting and Media Buying Research

Purpose

To understand the effectiveness of advertising and media campaigns and to deliver more relevant advertising research.

Data Collected / Processed

IP address, device information, cookies, browsing history, online behaviour.

Source

We obtain this data from you directly or combined with other secondary databases.

Mobile and Website Analytics

Purpose

To understand how visitors interact with our websites and mobile applications to improve their performance and design.

Data Collected / Processed

IP address, browser specifications, device specifications, browsing behaviour.

Source

We obtain this data directly from your interactions.

Customer Support

Purpose

To provide assistance and support to Panellists.

Data Collected / Processed

Name, contact details, email address, inquiry details.

Source

We obtain this data directly from you.

Data Retention

Purpose

To retain personal data as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Data Collected / Processed

All personal data collected and processed under this Policy.

Source

N/A

Data Deletion

Purpose

To delete personal data when it is no longer required for the purposes outlined in this Privacy Policy.

Data Collected / Processed

All personal data collected and processed under this Policy.

Source

N/A

Data Security

Purpose

To implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk.

Data Collected / Processed

All personal data collected and processed under this Policy.

Source

N/A

Third Parties (Clients and Suppliers)

Purpose

To share personal data with third-party vendors and processors for panel management and research-related activities.

Data Collected / Processed

Name, email address, postal address, phone number, cookie ID, panelist ID, IP address.

Source

Directly from you and your interactions with our panel services.

Confidentiality, Security, and Industry Requirements

Purpose

To protect personal data with appropriate technological and organisational measures.

Data Collected / Processed

All personal data described in this Privacy Policy.

Source

N/A

Industry Standards

We adhere to applicable market research, data protection, and information security standards recognised in Malaysia.

Cookie Disclosure

Cookies are small text files stored on your device to enable website functionality, analytics, fraud prevention, and research measurement. Where required, cookies are used based on your consent and preferences, which can be managed through browser or account settings.

Accuracy

We take reasonable steps to ensure personal data is accurate, complete, and up to date. You are responsible for notifying us of any changes.

Children's Data

We do not knowingly collect personal data from children below the legal age in Malaysia without appropriate parental or guardian consent.

Sensitive Data

Sensitive personal data is collected only where permitted by law and with explicit consent or appropriate safeguards. You may choose whether to provide such data.

Rights of Individuals

You have the right to:

• withdraw consent;
• access your personal data;
• correct or update your personal data;
• request erasure where permitted by law;
• object to or restrict processing;
• lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

Data Storage and Retention

Personal data shall be retained only for such period as is appropriate for its intended and lawful use. DataXing Digital shall retain personal data for as long as you remain a Panel member. Upon withdrawal, data will be retained only as required by law and securely deleted thereafter.

Updates to Our Privacy Policy

This Privacy Policy is reviewed regularly and may be amended from time to time. The most current version will always be available on the MalaysiaPolls panel site. Continued participation constitutes acceptance of updates.

How to Contact Us

If you have any questions or concerns relating to your privacy or to DataXing Digital privacy practices, please contact us.

Name of our Data Protection Officer (DPO):
Varun Malhotra

OR contact DataXing Digital:

• By email: info@dataxing.com
• By post:
  World Trade Tower, Smartworks, UGF, Sector 16,
  Noida, Uttar Pradesh – 201301, India